O'Kay, O'Tink...airlines are something I have been somewhat following also, as I look into all the capitalism stuff...
For example, recently a major airline, American I think? ...it gave its employees (perhaps overdue) raises, and immediately its stock plummeted! There is huge pressure to cut costs, maximize profits. So, aside from the unconscionable roughing-up of passengers, airlines will sometimes even charge for the use of the overhead bin! Eliminating meals, charging for baggage...I remember when (1960's?) I used to collect the little liquor bottles, and I had a delightful miniature liquor cabinet because fine alcohol was given out free!
Our national dialogue (and maybe it needs to be international, too!) needs to find the line between "free" enterprise and where do you REALLY need some regulation? Because from what I read, all this has come about since the airlines got de-regulated. "Free" enterprise, unchecked, leads to the commodification of EVERYTHING...your value as a human being is measured by how much money you produce for elite corporate coffers.
The dignity of work for its own sake, or doing the right thing for its own sake, the integrity and the honor, the mystery of life...again, some of the folks I am reading say that systemic changes are required, that this present system, as is, is not salvageable....idk for sure, but I am ever more concerned those voices may be correct. (sigh...this is definitely irritating...I wanted things to be going WELL in my old age...)
btw, you can probably tell...in your article, I believe THE LADY, and not the airline.